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X-Pole sell multiple poles globally. Like any product manufacturer, even the greatest like Apple, Microsoft, Dell, Nissan, Boeing, Chrysler odd products from a production run can have a problem however, that does not mean that they all do and it is not a reason not to buy a product! If it was Apple iPhones would not be so dominant!
At the IPC world competition in Singapore in November some of the world's top dancers, unsolicited, complimented X-Pole on how great the grip was on the Chrome poles they used. And grip to these elite dancers is everything. The poles used were from our latest production September last year and were polished with the new machine.
X-Pole stand by its products and will assist if there are problems.
If your pole has not arrived (to clarify we do not do Saturday deliveries unless specially requested) that is because the UK has been hit by severe storms and our latest deliveries were delayed due the ship not being allowed to enter the harbor. The delivery that should have arrived last week 6th will now not be in our warehouse till next week, Wednesday15th/Thursday16th at the earliest. We can only apologize for the delay but this is beyond our control. It is not an omen about our product!
There is no point in receiving a pole and then returning it, that just costs everyone money and wastes time and the pole could be damaged on return transit. Should you wish to cancel your order then please call our office on Monday, quote your real name and order number and we will immediately cancel your order and refund your money. Let us clarify though that it can take 2~3 days to receive the money via some credit card companies (again out of our control).
As requested please call us on Monday on 0208 449 4400 (ask for Paul or Jon) to discuss your concerns – X-Pole is here to help, we are trying to grow the pole industry as we have done from day one 10 years ago and discussing concerns and problems and resolving them is akey part of our business.
X-Pole Tech Team