Poleless :(

After only a year my x-pole died. I have had nothing but problems with the thing. I swear we followed the instructions and took it down periodically. We had to get a couple replacement parts for it and then we were moving and it would NOT come down. It broke in the process and I cannot afford a new one. I feel like I got a cursed pole. After spending close to 400 dollars I feel like it should have lasted longer than a year. Has anyone else had problems with their x-pole? I wish I could get my money back! So sad.